Terms of Service

1. Overview and acceptance

These Terms of Service ("Terms") are a binding agreement between you and the team operating Orqesa ("Orqesa", "we", "us"). By creating an account, joining the waitlist, or using the Orqesa service (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

Orqesa is a business tool intended for use by organizations and individuals acting in a business capacity. You must be at least 18 years old. If you are using the Service on behalf of an entity, you represent that you have authority to bind that entity and "you" means the entity.

Your use of the Service is also subject to our Privacy Policy and our Acceptable Use Policy, which are incorporated by reference.

2. The Service

Orqesa provides a workspace where AI-powered "advisors" (each covering a business function — strategy, technology, operations, finance, product, marketing, design) help you run your business. The advisors can read data from tools you connect, propose actions, and — with your approval — take actions in those tools.

The Service is currently offered as an alpha. Features may change, break, or be removed with limited notice. Availability is not guaranteed.

3. Alpha access and fees

During the alpha period, the Service is offered free. No payment information is required. We will give you at least 30 days' notice before the free alpha ends or before any charges begin. You will have the option to accept new terms or to stop using the paid Service without owing us anything.

Alpha caveats. While the Service is in alpha (or any subsequent beta phase), you acknowledge that features may change, be removed, or stop working without notice; the Service may be unavailable for extended periods; data may be lost, corrupted, or deleted; and performance, reliability, and security are not guaranteed at production levels. We will give reasonable notice of material changes where we can, but no guarantees are made about continuity during alpha or beta.

4. Your account and responsibilities

• Give us accurate information and keep it current.
• Keep your credentials confidential. You are responsible for activity under your account.
• Promptly notify us of unauthorized access at hi@orqesa.com.
• Comply with all applicable laws and with the terms of the third-party tools you connect (GitHub, Slack, Stripe, etc.).
• Use the Service in line with our Acceptable Use Policy.

5. Your data and content

You own your data. We do not claim ownership of the content, documents, or tool data you bring into Orqesa or that your advisors generate for you.

You grant Orqesa a limited, worldwide, royalty-free licence to host, copy, process, transmit, and display your data only to the extent necessary to provide the Service to you, prevent abuse, and comply with the law. This licence ends when you delete the data or close your account (subject to short retention windows for backups).

No training. We do not use your data, conversations, or outputs to train AI models — ours or those of any subprocessor. See our Privacy Policy and Subprocessors list for details.

6. Agent actions — principal and authority

This section is important. It allocates responsibility for every action taken through the Service. Read it carefully.

6.1 You are the Principal

Orqesa advisors are tools you operate. They are not Orqesa's agents, employees, representatives, or fiduciaries, and they are not your fiduciaries either. Orqesa provides the software infrastructure that lets you direct the advisors; we are not a party to any transaction, communication, or action an advisor performs with a third party on your instruction. Every action an advisor proposes, recommends, or executes is your action, taken in your capacity as Principal.

6.2 How you authorize an action

You authorize an advisor action by any one or more of the following:

• (a) Configuring the advisor's scope, integrations, autonomy tier, or automation settings;
• (b) Providing the advisor with instructions, prompts, credentials, or access;
• (c) Approving a specific proposed action through the Service; or
• (d) Continuing to operate the Service with automation tiers enabled.

Any of (a) through (d) grants the advisor your authority to act within the scope you have set. These Terms do not imply a right to retract authorization after the fact, except where applicable law or Section 6.3 gives you that right.

6.3 Meaningful review for high-stakes actions

For actions with legal or similarly significant effects — financial transactions, data deletion, external communications, contract formation, publication, and anything else flagged as high-stakes under our Acceptable Use Policy— the Service presents the proposed action for your explicit, informed approval before it is executed. You have the right and the responsibility to read the proposed action, review the advisor's reasoning, modify it, reject it, or request an alternative. A silent or rubber-stamped "approve all" pattern for high-stakes actions is not consistent with these Terms.

6.4 Your duty to review; failure to review is your failure

AI advisors are non-deterministic. Outputs can be inaccurate, incomplete, biased, or affected by adversarial content in your connected tools. You agree to review proposed actions and outputs before relying on or acting on them. Failure to review is your failure, not ours. A pattern of approving actions without review does not reduce your responsibility and does not create any duty on our part to protect you from your own approvals.

6.5 Your responsibility for consequences

You are solely responsible for:

• All outputs generated by advisors in your workspace;
• All actions taken by advisors on connected third-party services;
• All communications sent by advisors to any third party;
• All transactions initiated by advisors, including financial ones;
• All data read, modified, created, or deleted by advisors;
• All compliance obligations triggered by advisor actions — contract law, tort law, consumer protection, data protection, employment, tax, securities, and third-party terms of service;
• All damages caused by advisor actions to you, your organization, third parties, or connected systems.

6.6 Credentials and access

When you grant an advisor credentials or access to systems (API keys, OAuth tokens, passwords, privileged sessions), you represent that you are authorized to grant that access. You accept that advisors may use the access in ways you did not specifically anticipate, within the scope you granted, and you are solely responsible for the consequences. You can revoke credentials at any time (see 6.9).

6.7 Irreversible actions

For any advisor action that is irreversible or that may cause irreversible consequences — financial transactions, data deletion, external communications, contract formation, legal filings, publications, grants or revocations of access — you acknowledge, by approving or pre-authorizing the action, that you have reviewed it, that you have authority to authorize it, and that you accept all consequences. You are solely responsible for the consequences of irreversible actions.

6.8 Prompt injection and adversarial content

Content ingested by advisors from third-party tools (issues, emails, documents, tickets) may contain adversarial instructions designed to manipulate advisor behavior. We apply commercially reasonable mitigations but cannot guarantee immunity. You accept the residual risk and agree to review proposed actions — especially those involving external communications, data access, or financial transactions — before approval.

6.9 Revocation and kill switch

You can disconnect any tool at the tool provider, pause any advisor, or pause all advisors (kill switch) at any time. Revocation immediately cancels in-flight queued actions for the revoked scope. We are not liable for failed actions resulting from a revocation you initiated.

6.10 Autonomy tiers and audit log

Some low-risk actions (for example, read-only monitoring) may run automatically once you have configured the applicable autonomy tier. You can change or revoke this configuration at any time. Tier definitions live in our Acceptable Use Policy. The Service keeps an audit log of advisor actions and approvals, accessible to you for at least 6 months.

6.11 Our role is strictly limited

Our obligations with respect to advisors are limited to: operating the underlying software infrastructure with commercially reasonable effort; providing the interface and autonomy-tier controls through which you direct and supervise advisors; and the security and privacy commitments stated in these Terms and the Privacy Policy. You are responsible for applying human oversight to advisor proposals using the review and approval controls the Service provides; we do not supervise advisor actions for you, review outputs for accuracy on your behalf, or intervene in advisor-third-party interactions.

7. Third-party tools and integrations

When you connect a third-party tool, you authorize Orqesa to access that tool within the scope you grant (for example, "read issues and pull requests" for GitHub). That access is subject to the third party's terms. You represent that your use of Orqesa with any third-party tool complies with that tool's terms.

We are not a party to your agreements with third-party providers. We are not liable for outages, changes, or errors of third-party services. If a provider changes its terms or APIs in a way that affects the Service, we will tell you.

8. Intellectual property

Orqesa owns the Service itself — software, interfaces, brand, and documentation. These Terms do not transfer any Orqesa IP to you except the limited licence to use the Service.

Feedback. If you share ideas, suggestions, or bug reports with us, we can use them to improve the Service without owing you anything. This does not cover your confidential data that happens to appear in feedback — that remains confidential.

9. AI limitations and acknowledgments

You understand and agree that:

• Advisors can be wrong.Outputs may be inaccurate, incomplete, or out of date ("hallucinations"). Review advisor proposals before approving action.
• Not professional advice. Advisor outputs are not legal, financial, tax, medical, or accounting advice. Consult a qualified professional for decisions that require one.
• No outcome guarantees. We do not guarantee any business result, revenue outcome, time saved, or specific recommendation quality.
• Prompt injection. Third-party content ingested by advisors (issues, emails, documents, tickets) can contain adversarial instructions designed to manipulate the advisor. We use mitigations but cannot guarantee immunity. Review proposed actions — especially those involving external communications, data access, or financial transactions — before approval.
• Model changes. We may change the underlying AI models used by the Service. The current providers are listed at /subprocessorsand are updated with at least 30 days' notice.

10. Prohibited uses

See our Acceptable Use Policy. In short: no illegal activity, no misuse of third-party tools, no attempts to extract other customers' data, no generating or distributing content that violates our AUP.

11. Disclaimers and limitation of liability

As-is. To the fullest extent allowed by law, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, or accuracy.

Liability cap.To the fullest extent allowed by law, Orqesa's total liability for any claims arising from or related to the Service is limited to the greater of (a) USD 100 or (b) the total fees you paid to Orqesa in the 12 months preceding the event giving rise to the claim.

Excluded damages. To the fullest extent allowed by law, Orqesa is not liable for indirect, incidental, special, punitive, or consequential damages — including lost profits, lost data, loss of goodwill, or business interruption — even if we have been advised of the possibility.

What we do not limit. Nothing in these Terms limits liability that cannot be limited by law — including liability for death or personal injury caused by our negligence, for fraud, or for any statutory rights of consumers that cannot be waived.

12. Indemnity

You agree to defend and indemnify Orqesa against claims, damages, and costs arising from:

• Your misuse of the Service;
• Your breach of these Terms or our AUP;
• Actions taken by advisors that you approved, where the action violates a third party's rights or the third-party tool's terms;
• Your violation of any applicable law.

This indemnity is reduced to the extent the claim results from our gross negligence, wilful misconduct, or material breach of these Terms.

13. Termination

You can stop using the Service at any time. We can suspend or terminate your access if you materially breach these Terms, if we are legally required to, or if we retire the Service.

On termination: your licence to use the Service ends; we delete your data per the retention schedule in the Privacy Policy; provisions that by their nature should survive (liability, IP, indemnity, dispute resolution) survive.

14. Changes to these Terms

We may update these Terms. For material changes we will notify you by email (if we have an email for you) and by a notice on the Service. Changes take effect on the date shown at the top of this page. Continued use after the effective date is acceptance of the updated Terms.

15. Dispute resolution

We'd rather fix problems together than argue. If you have a dispute with us, email hi@orqesa.com first and we will try in good faith to resolve it. If that fails, disputes are resolved in the courts with jurisdiction over the place where Orqesa is established. Nothing here removes your rights as a consumer in your home jurisdiction, where those rights cannot be waived.

16. Miscellaneous

• Entire agreement. These Terms, the AUP, and the Privacy Policy are the complete agreement between you and us.
• Severability. If a provision is unenforceable, the rest remains in force.
• No waiver. Our not enforcing a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events outside reasonable control (infrastructure outages, natural events, government action).

17. Contact

Questions: hi@orqesa.com.